Years of experience: 6

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Alpha's Career Path
Customer Service RepresentativeJul. 2022 -
Present
SageCustomer Service Representative
City of Cape Town, Western Cape, South AfricaKey Responsibilities: Managing incoming calls and customer service inquiries1. Generating sales leads that develop into new customers1. Identifying and assessing customer needs to achieve satisfaction1. Processing payments or returns, and addressing customers’ questions about products and services1. Advocating for customers when necessary and gathering valuable customer feedback1. Troubleshoo...
Content Moderator, Associate Customer Support Analyst-WH Customer ServicesJun. 2022 -
Jul. 2024
Webhelp EnterpriseContent Moderator, Associate Customer Support Analyst-WH Customer Services
Clermont Cape Town, Western Cape, South AfricaAssociate Customer Support Analyst-WH Customer Services, Remote Location
Information Technology SupervisorJan. 2020 -
Present
ABOKI COMPUTERS ENTERPRISEInformation Technology Supervisor
Cape Town, Western Cape, South Africa

Alpha's Posts

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    How I can help you

    Join forces with a seasoned IT and customer support specialist based in Cape Town, ready to enhance your team remotely. With a fully equipped home office, I offer over a decade of experience assisting startups, SMEs, and remote teams worldwide.

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    People I am looking for

    I excel in troubleshooting technical issues across Windows and Mac, providing seamless remote desktop support, handling software installations, and maintaining systems. My expertise extends to delivering exceptional voice, chat, and email support, managing CRM systems, and executing admin tasks with precision.

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    Experience & Cases

    Required Skills: - Proficient in Windows & Mac troubleshooting - Expertise in remote desktop support - Skilled in software installation and system maintenance - Proficient in CRM systems and helpdesk platforms - Strong communication and problem-solving abilities

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    Salary & Benefits: - Competitive, experience-based pricing - Flexible remote work availability - Quick adaptability and autonomy - Focus on user experience - Reliable team extension

  • 0

    How to contact

No responses yet
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  • 0

    How I can help you

    Join a dynamic professional eager to assist startups and businesses with IT systems and exceptional customer service. Based in Cape Town, South Africa, offering remote support across any timezone with a fully equipped home office.

  • 0

    People I am looking for

    Provide expert technical support including troubleshooting for Windows & Mac, software installation, system maintenance, and remote assistance. Deliver exceptional customer service through voice, chat, and email, backed by over a decade of experience with global clients.

  • 0

    Experience & Cases

    - Windows & Mac troubleshooting - Software installation - System maintenance - Remote support - Voice, Chat & Email customer service - CRM & Helpdesk proficiency - Admin & Data tasks

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    - Competitive salary based on experience - Flexible remote working options - Opportunity to work with global clients - Professional development and growth - Supportive and dynamic work environment

  • 0

    How to contact

No responses yet
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