Years of experience: 24
ProofreaderCopywritingCommunication DesignerContent Manager🐦 DesignIT
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Joe's Career Path
Sep. 2018 -Jun. 2025
PoppuloSr. Technical Writer
Greater Denver Area- Responsible for documentation for all Poppulo products. These include digital sign creation applications, cloud applications, hardware device installation/setup and integration services.
- Currently tasked with designing, creating and implementing a new documentation site using Madcap Flare.
- Other documentation tasks as needed, including specifications, user guides and upgrade procedures.
May. 2012 -Feb. 2018
QuantumSr. Technical Writer
- Responsible for all documentation programs for Quantum's automated tape library products line, Quantum's highest earning product line that includes 4 major products and several other minor products. This includes working closely with engineers, developers and technical services teams to gather information to document hardware and software features/functionality and create user, installation...
Mar. 2010 -May. 2012
ProBuild HoldingsSr. Technical Writer
• Led the implementation of a corporate wide IT Knowledge Management initiative to better organize and utilize technical, training and process documentation
• Developed solutions-based IT support documentation outlining internal and external processes for regional and Service Desk application support
• Project managed and developed templates and standard operating procedures for the release o...