Years of experience: 23
Banking OperationsCustomer Care SpecialistCustomer Success ManagerPortfolio ManagerVoice OverBilingual Communications Specialist
Trust Score
Exceptionally trusted; proven professional excellence.
Nayeli's Career Path
Nov. 2019 -Present
American Express Global Business TravelHead of Key Accounts
Mexico- In charge of client management teams for multinational and global accounts throughout the LAC region
- Responsible for keeping Net Promoter Score and Client Satisfaction in high scores
- Direct relationship with travel partners throughout the region and Global Travel Managers worldwide
- Lead E2E strategies for client growth and retention.
- Analyze client behaviour to offer best in class s...
Sep. 2017 -Aug. 2019
Banco AztecaDirector, Ingeniería de Producto
Mexico City Area, MexicoIn charge of designing, following up and implementing new products, as well as enhancements and new functionalities such as: loyalty program, payment application, installments, customer service, operations and clients’ processes automatization. • Lead new innovation programs for payment solutions such as core banking implementation, internal credit card system as well as digital transformatio...
Jan. 2014 -Aug. 2016
Broxel FinTechDirector Product
Mexico City Area, Mexico• Lead the Product design, construction, consolidation, strategy, positioning and launch efforts of Financial Products issued under the MasterCard license, for consumer and commercial solutions as well as mobile payments. In this position I launched the suite of Commercial products as well as Gas and Retail cards, which increased the company´s profit by 200%. • Led the platform redesign proje...