Years of experience: 2

SpainCustomer Service

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Charles's Career Path
In Room Dining Assistant ManagerMar. 2025 -
May. 2025
Four Seasons Hotels and ResortsIn Room Dining Assistant Manager
Palma, Balearic Islands, SpainI joined the opening team for the Four Seasons in Formentor, Mallorca, where I played a pivotal role in establishing operational frameworks, including the Standard Operating Procedures (SOPs) and Welcome Packets for the In-Room Dining department. This opportunity allowed me to further my assistant management training from the Four Seasons Hotel in Los Angeles, California. My primary goal was ...
Management TraineeAug. 2023 -
Jan. 2025
Four Seasons Hotels and ResortsManagement Trainee
Los Angeles, California, United StatesDuring my training as an Assistant Manager, I had the opportunity to gain hands-on experience across various Food & Beverage outlets within the hotel. I commenced my rotation at the poolside restaurant, where I assumed responsibility for day-to-day operations. This role allowed me to spearhead multiple initiatives, including the development of Cabana offerings, the formulation of a wine pairi...
Internship TraineeJan. 2022 -
Jun. 2022
Al Areen Palace and Spa by AccorInternship Trainee
BahrainDuring my internship as a Project Manager, I collaborated closely with the Sales & Marketing and Food & Beverage departments to drive various strategic initiatives. My primary responsibilities involved developing customized proposals for diverse room categories aimed at appealing to potential group clients, alongside the establishment of a robust database of the hotel's contact network. I sub...

Charles's Posts

  • How I can help you

    Manage guest communications pre, during, and post-stay. Address preferences, handle feedback, resolve issues. Personalize stays with special touches. Competitive edges: - Luxury Hospitality experience across continents. - Deep operational insight. - Passion for guest experiences.

  • People I am looking for

    - Open to all client types.

  • Experience & Cases

    - Assisted in Four Seasons opening, designed SOPs. - Management trainee at Four Seasons, LA, across F&B outlets. - Worked with teams of 50+. - Clients: Corporate, family travelers, entertainment industry, high-profile guests.

  • How to contact

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