Years of experience: 19
ProfessorHRCustomer ServiceConsultingEducationLecturer
Trust Score
Exceptionally trusted; proven professional excellence.
Laura's Career Path
Oct. 2021 -Apr. 2025
ICAgileSenior Operations Analyst
United StatesI excel in managing and optimizing the certification and accreditation processes, ensuring top-notch service delivery that aligns with our mission of elevating learning experiences. My role involves leading quality assurance initiatives, overseeing the end-to-end certification process for expert programs, and continuously improving operational performance through data-driven insights. By mana...
May. 2021 -Oct. 2021
HEI Hotels & ResortsTraining Development Specialist
Norwalk, Connecticut, United States
Jan. 2020 -Present
Daffofil Hill GrowersOperations Consultant
Southbury, Connecticut, United StatesSince my layoff from the Au Pair in America program, I’ve been sharing my operations experience with this local 3rd generation farm. When the pandemic restrictions lifted enough that the owners could return to local farmers’ markets to sell their produce, I researched the new Department of Agriculture COVID-19 compliance guidelines for the public sale of food products and I helped the team im...