Years of experience: 8

Call CenterCustomer Support RepresentativeSupport SpecialistCall Center SupervisorCustomer ServiceEntertainment

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Daisha's Career Path
Administrator, Customer Experience Trust & SafetyApr. 2023 -
Aug. 2024
HelloFreshAdministrator, Customer Experience Trust & Safety
New Jersey, United StatesI support the training & onboarding of new team members into the Trust and Safety program. Receive and resolve executive and marketplace customer complaints and concerns. Analyze and review user profiles and reviews to recommend improvements that will enhance the quality of our marketplace integrity. Action CCPA/GDPR request received from parent brand and 5 sub brands.
Customer Service RepresentativeJul. 2018 -
Apr. 2023
HelloFreshCustomer Service Representative
New Jersey, United States
Front Desk AssistantSep. 2015 -
Dec. 2017
William Paterson University of New JerseyFront Desk Assistant

Daisha's Posts

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    How I can help you

    Implement systems to streamline operations. Guide on KPI identification for call centers. Develop morale-boosting programs. 6 years in call centers. Key projects in process improvement. Boosted morale remotely in two countries.

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    People I am looking for

    Seeking partnerships with diverse businesses. Open to all sizes. Focus on customer experience enhancement. Interested in process improvement.

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    Experience & Cases

    Selected a social media tool improving efficiency by 15%. Reduced response time by 30% for escalated issues. Clients: HelloFresh, GroundedMusicEducation.

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    How to contact

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