How I can help you

Proficient in quickly adapting to new services and software. Skilled at articulating resolutions with patience and care. Proven CSAT improvement across platforms. Strong recommendations from management. Committed to client and colleague growth.

People I am looking for

Seeking contractual support roles in start-up SaaS. Experienced in handling diverse client sizes, from individual to enterprise. Proven retention track record. Managed clients like Johnson & Johnson, Gilead, and more.

Experience & Cases

Boosted CSAT from 83% to 96% in 6 months for RadiusBOB. 14 months with zero negative feedback. Enhanced SoPs for faster resolutions. Past clients include AgencyBloc, RadiusBOB, FormFire, SmartWinnr.

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