Years of experience: 19
Computer engineerCustomer ServiceEngineer
Trust Score
Highly reliable; strong professional involvement.
Stanimir's Career Path
Oct. 2008 -Present
OpenTextLead Technical Support Specialist – TEP4
Prague, Czechia• Lead customer escalations across global regions, ensuring resolution of high-severity incidents within SLA timelines.
• I was acting as a backline support - dealing with escalations coming from L2 and CSRs teams, to simply solve the case in few minutes, and raise my hand up in victorious satisfaction and smile.
• Diagnose and resolve ( not limited to) LVM2, Multipath, SSH, Squid, and Socks ...
Mar. 2006 -Aug. 2008
IBMSystem Administrator – Unix Workbench
Brno, South Moravia, Czechia• Provided second-level internal support for Red Hat ES and AIX 5L/5.1 Linux environments.
• Installed and configured Linux/AIX systems following strict enterprise-level standards and deployment procedures.
• Managed backup processes using internal tools to ensure data protection and disaster recovery compliance.
• Monitored system health, logs, and resource usage, resolving issues before imp...