Years of experience: 17

ITConsultingProject ManagerLife CoachingExecutive CoachCustomer Service

Trusted by top professionals

  • CM
    Chris Michaelson
    CTO @Tekneeds
    Verified
    I had the privilege of working with Suzanne Olson during my time at Forcepoint, where we collaborated closely on several high-impact initiatives. Suzanne is an exceptional professional whose deep expe...

Trust Score

Exceptionally trusted; proven professional excellence.

100%
Suzanne's Career Path
Chief of StaffMar. 2025 -
Present
Hillary Wicht, Inc.Chief of Staff
VP Customer Experience OperationsJan. 2024 -
Jan. 2024
OneTrustVP Customer Experience Operations
Renton, Washington, United StatesDriving strategic transformational initiatives for post-sales. Oversight to a global operations team, responsible for Professional Services, Customer Success, Support operational excellence and transformation. Responsible for process and data operations: integrated dashboards, initiative roadmap, continuous improvement. Evaluating current post-sales practices and results for areas to optimize...
Senior Service Delivery LeaderJan. 2023 -
Jan. 2024
Palo Alto NetworksSenior Service Delivery Leader
Greater Seattle AreaThe SDL role is in Customer Success Signature Program Team, responsible for driving successful delivery of services to strategic Palo Alto Networks customers. Working closely with the Account Team, Professional Services, Customer Success, and Services Sales teams to develop strategies for the delivery of our services to enable our customers to achieve their overall security objectives.

Suzanne's Posts

  • How I can help you

    Crafting effective customer journeys and post-sales strategies to ensure seamless implementation, adoption, and operations. Implementing risk management methodologies to handle escalations efficiently while optimizing customer outcomes.

  • People I am looking for

    Seeking collaboration with companies like Netskope, Palo Alto Networks, Forcepoint, and OneTrust to drive growth and enhance customer satisfaction.

  • Experience & Cases

    Managed 11,000+ digital security platform customers. Worked with small to mid-sized companies beyond start-up phase, aiding in the maturation of their business operations.

  • How to contact

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  • How I can help you

    Collaborate to refine customer journeys by assessing current experiences and aligning them with retention goals. Identify gaps, optimize processes, and ensure resources are effectively utilized, enhancing customer satisfaction.

  • People I am looking for

    Ideal clients have included leaders in the post-sales sector such as A10 Networks, Netskope, Forcepoint, Palo Alto Networks, and OneTrust.

  • Experience & Cases

    Achievements include managing cybersecurity for enterprise clients using subscription platforms, and aiding SMBs in transitioning from start-up to growth with targeted customer support.

  • How to contact

No responses yet
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