Years of experience: 14

Call Center TrainerGraphic Designer🐦 DesignCommunication DesignerBrand DesignerCustomer Success Manager

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Yeidi's Career Path
Customer Success SpecialistSep. 2024 -
Present
NoLimit CreativesCustomer Success Specialist
Quality AnalystJul. 2020 -
Sep. 2024
Sitel GroupQuality Analyst
Monitoring and analyzing interactions with customers to guarantee the team offers the best customer service experience following the client guidelines to reach financial and operational goals. Also, helping the AI team to make sure the AI technology follows clients criteria to advise associates on providing the most suitable solutions to customers. Client POC for collection effectiveness and ...
Supervisor of operations Jan. 2020 -
May. 2020
TeleperformanceSupervisor of operations
Bogotá, Capital District, ColombiaLed and coached a customer service team to achieve monthly performance metrics set by the campaign. Focused on guiding representatives with tailored strategies, providing constructive feedback, and fostering continuous improvement. Actively supported process enhancement initiatives to drive team efficiency and improve customer satisfaction.

Yeidi's Posts

  • How I can help you

    Addressing creative business needs with tailored logo design services. Our process: 1. Discovery sessions to understand your brand. 2. Create up to 3 logo concepts. 3. Revise and select the best. 4. Finalize design and branding assets. Optional packaging.

  • People I am looking for

    Seeking clients in the hospitality sector and personal brand design, offering tailored solutions to enhance brand identity.

  • Experience & Cases

    Achievements: - Clarified brand concepts for clients. - Delivered unique, high-quality brand designs. Previous Clients: - Diverse hospitality industry businesses globally.

  • How to contact

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