Years of experience: 11
ITProject ManagerUnited StatesAssistantProject CoordinatorCustomer Service
Trust Score
Exceptionally trusted; proven professional excellence.
Lauren's Career Path
Apr. 2022 -Present
MESH01Customer Success Manager
- Build, launch, manage, analyze and share results for product and concept testing for full-service customers.
- Lead customer onboarding process to establish complete platform adoption.
- Cultivate strong and loyal customer relationships.
- Ensure customers receive appropriate resources, advice and support whenever needed.
- Track customer engagement and activity, and identify areas for acco...
Jun. 2021 -Apr. 2022
Molina HealthcareSenior Project Specialist, Quality Improvement
Charleston, South Carolina- Ensure projects meet compliance, budget, and timeline requirements, and are on track to meet annual impact goals
- Develop detailed project tracking spreadsheets and comprehensive step-by-step work flow documents to improve efficiencies for smooth project implementation - Manage and resolve customer inquiries in order to provide a positive customer experience and achieve customer satisfacti...
Aug. 2019 -Apr. 2021
Molina HealthcareAdolescent Immunizations Workgroup Co-Chair
- Serve as the co-chair of the Adolescent Immunizations workgroup with the Healthy Tri-County initiative to lead a workgroup of 15+ members from at least 7 different organizations in the development and implementation of community initiatives to improve the health and immunization rates of adolescents in the tri-county area of South Carolina
- Plan, implement, and cultivate initiatives/activi...