Years of experience: 13

ConsultingStartup FounderStudentITMarketingEducation

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Grigor's Career Path
Quality Control, Training & Communications ManagerJul. 2022 -
Present
DISQOQuality Control, Training & Communications Manager
Yerevan, Armenia- Implemented Internal Knowledge Base based on WordPress and custom solutions - Implemented a fully custom CSAT survey solution (26% satisfaction growth in the 6 months) - Set a new ticketing system up and migrated the department to Freshdesk from Salesforce - Service Quality improved by 12% in 6 months - Implemented live chat/chatbot solutions and strategy of becoming available at different ...
Quality Control & Training Team LeadMay. 2021 -
Sep. 2022
DISQOQuality Control & Training Team Lead
Yerevan, Armenia- Built the Member Care Quality Control, Training & Communication Team from scratch - Grown the team to 3 employees (managing multinational/multilingual team from Armenia & the US hired both internally and externally) - Introduced Quality Control, Training & Communication processes and procedures - Implemented Contact Center Quality Assurance platform - Developed a complete training plan/cour...
Co-FounderFeb. 2021 -
Present
China Jobs - Աշխատանք ՉինաստանումCo-Founder

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