Years of experience: 15
Tech SupportData Entry AssociateData EntryITPhotographerVoice Over
Trust Score
Exceptionally trusted; proven professional excellence.
Katey's Career Path
Aug. 2021 -Present
AppleOperations Manager
Oversee divisional managers, operations, human resources, sales, finance, compliance, and safety within a matrix management environment. Generate stability while managing projects and preservation work at new retail location. Valuable experience interviewing and extending offers to over 100 candidates across three store locations. Demonstrated leadership and communication skills by sourcing, ...
Aug. 2020 -Aug. 2021
AppleTehnical Support Manager
Willow Grove, Pennsylvania, United StatesLed a dynamic team of over 25 technical support agents; drove exceptional results focused on human connection, same-day assistance, and timely repairs. Supported an engaged, inclusive environment; improved team satisfaction survey results with ITS and SAT scores in high 80th percentile, 2021. Shaped a productive environment while managing 18 direct reports; skilled in supporting performance r...
Dec. 2018 -Aug. 2020
AppleSales Manager
Newark, Delaware, United StatesLed store's most successful Q1 holiday season in sales volume and customer satisfaction; introduced store team to new no customer wait strategy. Promoted employee engagement with organizational objectives during hiring events and new employee orientations. Drove innovation while leading a team of over 50 sales support professionals toward highest CSAT scores in Philadelphia market for Q1 / Q2...