Years of experience: 11
United StatesConsultingCall CenterCustomer Support RepresentativeSupport SpecialistExecutive Coach
Trust Score
Exceptionally trusted; proven professional excellence.
Allegra's Career Path
Feb. 2025 -Present
Kinexus GroupManager, Workforce Operations | MiWorks! BCVB
As Manager of Workforce Operations at Michigan Works!, I lead the delivery of workforce development programs that connect job seekers with sustainable employment and help businesses access a strong talent pipeline. My role includes overseeing service center operations, managing program compliance, and ensuring the effectiveness of workforce initiatives like WIOA, TAA, and RESEA. Key responsib...
Aug. 2024 -Feb. 2025
Kinexus GroupManager, Customer Experience | MiWorks! BCVB
Lead a team of customer care specialists, providing guidance, coaching, and support to ensure that job seekers receive personalized and high-quality service.
· In collaboration with the MiWorks management team, develop and implement strategies to enhance the end-to-end customer experience across all touchpoints, including intake, assessment, program enrollment, job search assistance, and post...
Jun. 2024 -Aug. 2024
Kinexus GroupCustomer Care | MiWorks! BCVB
- Serve as the first point of contact for visitors, providing courteous, friendly, and helpful service.
- Educate customers on Michigan Works! services and the Unemployment Insurance process.
- Address customer inquiries and provide referrals to local resources.
- Assist customers with employment and career goals through coaching, scholarships, and training opportunities.
- Support day-to-day...