How I can help you

I review and audit customer service calls to ensure agents adhere to company guidelines. My strengths include: - 20+ years in customer service - 4 years in health insurance call centers - 2 years in training new hires.

People I am looking for

Seeking clients who value top-notch customer service and adherence to guidelines. I specialize in: - Auditing calls - Ensuring guideline compliance - Enhancing customer satisfaction

Experience & Cases

Achievements: - On-the-job trainer - Led a team, assisting supervisor with 10+ agents - Coached and audited calls effectively. Previous Clients: - None

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