Years of experience: 15

Sales & BizDevBusiness Development ManagerAccount Manager

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Elanggovan's Career Path
Senior Service Delivery Design ArchitectApr. 2022 -
Present
NTT Ltd.Senior Service Delivery Design Architect
CyberjayaAnalyzed client IT Infrastructure Services requirements and designed appropriate cost-effective services and solutions Customized solutions and service designs dealing with all components of an IT Infrastructure, transition and transformation Performed evaluations and recommendations of designs and implemented solutions to enhance the client infrastructure services Worked closely with sales i...
Senior ManagerJun. 2019 -
Mar. 2022
NTT Ltd.Senior Manager
Cyberjaya, Selangor, MalaysiaAnalyzed client IT Infrastructure Services requirements and designed appropriate cost-effective services and solutions Customized solutions and service designs dealing with all components of an IT Infrastructure, transition and transformation Performed evaluations and recommendations of designs and implemented solutions to enhance the client infrastructure services Worked closely with sales i...
Crisis Manager & Operations LeadNov. 2015 -
Mar. 2019
DXC TechnologyCrisis Manager & Operations Lead
MalaysiaLead the Shift Management team (Shift Managers) to ensure 24 by 7 technical support availability to Clients Provided leadership and direction to Technical Support Teams and Shift Managers in helping to assess evolving situation and involve correct level of technical and/or managerial involvement as necessary Chaired the Daily Operations Review (ODR) meeting Regularly reviewed and provided rec...