Years of experience: 19

United StatesCall CenterSupport SpecialistITSolution IntegratorTechnical Support Agent

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Ross's Career Path
Microsoft 365 Administrator Oct. 2024 -
Present
Public Policy Institute of CaliforniaMicrosoft 365 Administrator
United States, San FranciscoPlan and execute the migration of all company documents from an on prem file server to SharePoint Online.
Information Technology Solutions SpecialistJan. 2020 -
Jan. 2024
PliancyInformation Technology Solutions Specialist
San Francisco, California, United StatesPliancy is a managed IT services company providing high-touch, scalable, and secure technology solutions to emerging businesses. In my role, I led complex technical projects and collaborated closely with sales teams to understand client needs and develop customized cloud-first technology solutions. I successfully developed and delivered technical proposals, tailored demonstrations, and proofs...
Senior Customer Support EngineerAug. 2018 -
Dec. 2019
CoretelligentSenior Customer Support Engineer
San Francisco, CaliforniaCoretelligent is a leading Managed Service Provider with a global presence and expertise in cloud architecture and digital management. During this time, I led onboarding and offboarding processes, ensuring technical integrations were aligned with client needs, which enhanced client satisfaction and fostered long-term relationships. I also managed IT asset inventory, optimizing resource alloca...

Ross's Posts

  • How I can help you

    Establish your cloud presence or transition on-prem infrastructure efficiently. Migrate files to Box, Egnyte, SharePoint Online. 6 years in financial and non-profit sectors. White glove service, understanding both business and tech needs.

  • People I am looking for

    • Small firms needing boutique services • Companies ready for cloud transition • Teams needing a final project push

  • Experience & Cases

    • Successful data migrations • Okta provisioning • EntraID and Intune deployments • Clients: $4B private equity firm, boutique hedge funds, policy think tank

  • How to contact

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