How I can help you

• Boosted team productivity by 20% and efficiency by 25% at Amazon through strategic planning. • Achieved 95.5% customer satisfaction as a Sr. Investigations Specialist. • Pioneered 90% issue resolution on social media and personalized outreach.

People I am looking for

• Amazon customer service teams • Account health services • Seller support teams • Last mile logistics teams

Experience & Cases

• Managed teams for enhanced customer service. • Supported companies needing customer service management.

How to contact

About myself

With over 8 years at Amazon, I excel in operations management, investigations, and social media support. I consistently drive improvements in productivity, efficiency, and customer satisfaction through data-driven decisions, team leadership, and process optimization.

Job Description

Seeking a managerial role in customer support to lead high-performing teams. Aim to enhance processes and drive excellence in customer service, leveraging my skills in team development and strategic planning for optimal performance and customer satisfaction.

How to contact