Years of experience: 19
Customer ServiceData EntryCase ManagerBusiness OwnerCustomer Care SpecialistService Quality Manager
Trusted by top professionals
Trust Score
Exceptionally trusted; proven professional excellence.
Emmaline's Career Path
Mar. 2021 -May. 2025
Smoothies PlusOwner / Operations Manager — Self-Employed (Smoothie & Dessert Business)
Penkridge, Staffordshire, United Kingdom• Managed 9 staff across multiple shifts in a high-footfall dessert stall • Oversaw stock control, supplier ordering, and team scheduling • Delivered frontline customer service and resolved escalated issues • Handled bookkeeping, VAT returns, payroll, and financial reporting via Xero • Maintained cash flow, handled banks, reconciliations, and HMRC reporting • Designed internal systems to impr...
Mar. 2018 -Jan. 2021
Call ServicesRemote Customer Service Manager
• Provided customer support via email for a national sales-based company • Managed credit notes, payments, and customer queries using bespoke CRM systems • Checked and tracked payments through Xero • Processed and monitored online orders • Created email templates to speed up response times and improve team productivity
May. 2005 -Dec. 2018
Hassetts furnitureOwner / Retail Business Manager — Furniture Import & Retail Store
• Managed all operations for a furniture business including import logistics • Supervised customer service, sales, and in-store team • Carried out end-to-end bookkeeping on Sage, including VAT, invoicing & payroll • Oversaw container shipments, customs, and supplier relationships • Built and retained a loyal customer base through excellent support and reliability