Years of experience: 11

Voice OverChat SupportCall Center TrainerCall Center SupervisorScientistBlogger

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Keaunis's Career Path
Senior Business Analyst LeadSep. 2020 -
Oct. 2021
Virtual Service OperationsSenior Business Analyst Lead
RemoteThis was a Call Center that handled calls from people that were collecting unemployment insurance. I developed and improved the capabilities of our COVID-19 Army (team) over the course of 1 year. Summary of skills: -Received 97% satisfaction rating from customers after completed phone calls -Exhibited strong organizational, managerial, and personal skills to successfully communicate and negot...
Virtual AssistantJan. 2019 -
Jan. 2024
JBGoodwin REALTORSVirtual Assistant
RemoteAs a Virtual Assistant for Laquencia Steverson JBGOODWIN REALTORS, I use strong communication skills to collaborate with real estate agent Laquencia Steverson to ensure efficient service. Summary of responsibilities: -Manage client relationships, guide strategic planning sessions, facilitate client property showings, and lead proactive check-ins -Type documents such as correspondence, drafts,...
Clinical Laboratory ScientistJun. 2016 -
Aug. 2019
AscensionClinical Laboratory Scientist
Saint Francis, WI• Provided customer service to doctors, nurses, and other hospital staff • Utilized MLAB, EPIC and other internal data systems to perform data entry and specimen tracking • Collaborated with other Clinical Laboratory Scientists as well as Ordering Care Providers for seamless flow of samples in the lab for processing • Made calls to partner institutes to address specimen or data entry issues •...

Keaunis's Posts

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    How I can help you

    Help individuals and businesses bring their ideas to life—whether it’s organizing projects, streamlining tasks, or finding creative solutions. In our free call, we will: • Clarify your goals and priorities • Identify quick, practical steps to move forward • Explore fresh idea

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    People I am looking for

    I’m looking to collaborate with small businesses, startups, and solo entrepreneurs who need an extra hand to bring their ideas to life. If that’s you, let’s schedule a free call! And if you know someone who might be interested, I’d truly appreciate an introduction.

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    Experience & Cases

    I have experience supporting community initiatives and relocation projects—organizing events, creating resources, and helping people adjust to new environments. I’m now expanding into flexible collaborations, offering project support and creative solutions.

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    How to contact

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