Years of experience: 8
Call CenterStartup FounderCustomer ServiceEducation🏐 SportsAssistant
Trust Score
Exceptionally trusted; proven professional excellence.
Joe's Career Path
May. 2022 -May. 2024
Daily Racing FormSportsbook Operations Manager
New York City Metropolitan Area• Administered the Bonus Program and under my watch the profit margin performed 19% better than industry standard
Detected potential red flags involving our players and offers for our Senior Management to review before reporting them to the Regulatory Gaming Committee. Collected necessary data and information for the Regulatory Gaming Committee and U.S. Integrity when they inquired about poss...
Jan. 2022 -May. 2022
Secaucus, New Jersey, United States• Compiled video footage in Adobe Premiere to provide confidential daily breakdown of critical plays from the previous day with league-wide implications to league executives.
• Provided support to referee operations by editing and creating points of education videos for referees in the NBA, WNBA, G League and BAL.
Sep. 2021 -May. 2022
National Basketball Association (NBA)Production Trainee - Hustle Stats
Secaucus, New Jersey, United States• Led the auditing and analysis status of a new in-depth statistical category, Hustle Stats, to improve league-wide player scouting for one of the biggest worldwide professional sports leagues.
• Identified violations made by players, coaches, team personnel and fans during live games and conveyed them in a systematic fashion to league operations analysts.