Years of experience: 18
DirectorITTechnical Support AgentSingerEducationChief Customer Officer (CCO)
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Trust Score
Exceptionally trusted; proven professional excellence.
Richard's Career Path
Jan. 2023 -Mar. 2025
TessituraDirector, Business Development | B2B SaaS Sales, Tradeshow Management, Customer Success
North America- Drove membership growth by forming partnerships with nonprofit arts and cultural organizations across North America, enhancing Tessitura's community engagement and brand visibility. -Employed consultative sales techniques to strengthen client relationships and secure long-term memberships by aligning Tessitura's solutions with organizational goals. - Created customized proposals that highli...
Jan. 2018 -Jan. 2023
The Public TheaterDirector of Audience Services | Customer Service, Theater Management, Box Office, Call Center
New York, New York-Developed the Audience Services department from the ground up, restructuring three legacy departments to better serve over 300,000 guests annually, while maintaining a balanced staffing budget exceeding $500,000. -Expanded access to internal, external, and VIP customer service by implementing an email management platform that handles over 15,000 emails annually, leading to a 25% reduction in...
Apr. 2011 -Jan. 2018
The Public TheaterTheater Manager | Customer Service, Performing Arts, Expanding access for people with disabilities
New York, New York-Managed daily operations for six performance venues across two locations, overseeing facility maintenance, customer service teams, safety measures, and a staffing budget exceeding $250,000 to ensure a seamless customer experience. -Created detailed job descriptions and instituted on-the-job training programs, improving hiring processes and attaining an average guest satisfaction rating of 4....