Years of experience: 15

Data Entry AssociateClient Relations SpecialistCustomer Care SpecialistComplaint Resolution Specialist🐦 DesignTyping Specialist

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DeAndrea's Career Path
Configuration SpecialistSep. 2022 -
Present
BusinessolverConfiguration Specialist
• Ensuring system configuration is completed in accordance to requirements documentation • Implement new carrier file feeds, both import and export; oversee modification of existing carrier file feeds as needed • Support and follow key work process flows for Annual Enrollment, New Services Implementation as well as Acquisitions and Divestitures system build requirements • Complete self-QA on ...
Business AnalystMar. 2021 -
Sep. 2022
Blue Cross and Blue Shield of Illinois, Montana, New Mexico, Oklahoma & TexasBusiness Analyst
Chicago, Illinois, United States• Initiate conversations with business partners to determine project needs • Create Intake and project scheduled documentation to provide portfolio leadership • Translating project needs into requirements to communicate to stakeholders and application terms • Leading requirements meetings with application teams to determine work estimates for funding • Entering requirements into JIRA in the f...
AnalystMar. 2017 -
Mar. 2021
bswiftAnalyst
Chicago, Illinois• Build client sites, including benefit plan rules, details, prices, text and documents • Test client sites to ensure proper functionality and quality • Maintain ongoing administration to an increasing number of clients • Conduct regression testing to discover software enhancements or needs • Import data into systems as needed and assist with ad hoc client projects • Prepare employee and empl...