Years of experience: 12

Call CenterCustomer Support RepresentativeSupport SpecialistCall Center SupervisorCall Center TrainerTechnical Support Agent

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Janet's Career Path
Apple Watch LiveOn Project Manager (CE)Jul. 2023 -
Nov. 2023
AppleApple Watch LiveOn Project Manager (CE)
Austin, Texas, United StatesSpun up and tracked several different projects for the LiveOn team. Created and processed a program evaluation survey and evaluated all the responses from the survey to provide actionable data for the next year of the project.
Corporate Trainer (Rotation)Jan. 2022 -
Jul. 2022
AppleCorporate Trainer (Rotation)
Austin, Texas, United StatesFacilitated training courses for productivity tools such as Keynote, Pages and Numbers Facilitated training courses for internal tools Assisted with process improvements in the rotational role Trained over 1,300 individuals in 5 months in a wide variety of courses
Senior Technical SpecialistMar. 2013 -
May. 2025
AppleSenior Technical Specialist
Austin, Texas, United States

Janet's Posts

  • How I can help you

    Efficiently manage customer requests via email, chat, or phone. Ensure quality assurance through review and coaching. Enhance team success by identifying and alleviating customer pain points for improved service.

  • People I am looking for

    Seeking collaboration with: - Cellhire USA - Apple, Inc. - Lucid Software

  • Experience & Cases

    Key Achievements: - Streamlined order processing at Cellhire USA - Provided tech support and improved processes at Apple - Trained over 1000 learners in first 4 months at Apple

  • How to contact

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