Years of experience: 11

Customer ServiceCustomer Success ManagerClient Relations SpecialistAssistantAdministrative AssistantOffice Assistant

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Alejandro's Career Path
Operations AnalystFeb. 2021 -
Present
Porvenir Pensiones y CesantíasOperations Analyst
Cali, ColombiaResponsible for managing, controlling, and executing daily operations related to mandatory and voluntary pension funds, as well as severance accounts. Ensures that all transactions are processed accurately and on time, in compliance with internal policies and risk mitigation procedures. Actively contributes to the identification and implementation of operational improvements to enhance effici...
Customer Experience Consultant – Pension AdvisoryOct. 2018 -
Feb. 2021
Porvenir Pensiones y CesantíasCustomer Experience Consultant – Pension Advisory
Cali, ColombiaAdvised clients on pension-related requests and managed multifund investment portfolios in compliance with Colombian pension regulations, particularly under Law 100 of 1993. Responsible for leading and executing strategies to improve customer experience metrics at the main regional branch. Handled complex pension cases, created definitive legal case files, and supported the disability payment...
Sales AdvisorFeb. 2017 -
Jun. 2018
Colpatria Multibanca del Grupo ScotiabankSales Advisor
Cali, ColombiaSales Advisor & Bank Teller | Colpatria, BBVA, Banco Caja Social Cali, Colombia | 2012 – 2018 Held dual roles in commercial sales and cash operations within top financial institutions. Responsible for selling banking products and services, providing personalized financial advice, and ensuring operational excellence at the teller window. Recognized for strong cross-selling skills and ability t...

Alejandro's Posts

  • About myself

    Accomplished Business Administration expert with 10+ years in high-level customer service and operational coordination in finance. Excels in task management, problem-solving, and confidentiality. Proficient in remote work, time management, and proactive communication, ensuring compliance and efficiency.

  • Job Description

    Seeking a position as a Remote Assistant to leverage extensive experience in administrative support and process coordination. Dedicated to enhancing operational efficiency, maintaining confidentiality, and ensuring seamless communication across teams.

  • How to contact

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