Years of experience: 3

Call CenterTranslatorTechnical Support AgentCustomer ServiceHelp Desk SupportChat Support

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Fernando's Career Path
It support assistantFeb. 2025 -
Present
Kaiser Permanente ITIt support assistant
Costa Rica, HerediaAs an it support assistant, I attend calls and receive tickets recarding technical issues regarding the KP web, assist patients to set up medical devices for remote monitoring such as glucometers, BP monitors and others
Ar assistant collectionsAug. 2023 -
Sep. 2024
Hanesbrands Inc.Ar assistant collections
Costa Rica
Asociado de operaciones/ SMEJul. 2021 -
Jul. 2023
AmazonAsociado de operaciones/ SME
Belén, Heredia, Costa RicaComo asociado me encargaba de alimentar una IA de manera continua con la clasificación de eventos para que llegara a la autosuficiencia. Como SME me encargaba de que los asociados tuvieran los conocimientos técnicos correctos para alimentar la IA principal del departamento, ayudaba a mi gerente directo con la distribución de equipos y sus respectivos números.

Fernando's Posts

  • How I can help you

    Offering expert web services with a wide range of skills across various domains, ensuring versatile and adaptable solutions that cater to diverse client needs.

  • People I am looking for

    Seeking remote employers aiming to enhance customer satisfaction through specialized assistance, ensuring seamless communication and problem resolution.

  • Experience & Cases

    Achievements: - Developed AI for Amazon - Recovered $180k+ invoices for Hanesbrands. Clients: - Garfield Health Solutions West - Hanesbrands Inc - Amazon Visions Operations Center.

  • How to contact

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