Years of experience: 23

Customer ServiceChat SupportLive ChatAssistantAdministrative AssistantPersonal Assistant

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Emily's Career Path
Manager, Technical Support (Hybrid) / SuiteGuruJun. 2019 -
Present
NetSuiteManager, Technical Support (Hybrid) / SuiteGuru
Team Lead - Customer Support / SuiteGuruNov. 2016 -
May. 2019
NetSuiteTeam Lead - Customer Support / SuiteGuru
Principal Technical Support Engineer/SuiteGuruApr. 2016 -
Oct. 2016
NetSuitePrincipal Technical Support Engineer/SuiteGuru
NCR - National Capital Region, PhilippinesResponsible for resolving client's issues considered as highly technical or critical cases and complaints via phone and emails. Troubleshoot client's issues and work to resolve functionality related issues and escalate technical issues to correct department as necessary. Updates client's cases as necessary and based on the expected service levels. Ensure that customer's satisfaction is mainta...

Emily's Posts

  • About myself

    With over a decade in customer support management, I excel in enhancing productivity in both calls and online cases. I seek a part-time chat support role for 2-4 hours, leveraging my experience to deliver exceptional service.

  • Job Description

    I am in search of a part-time chat support role for 2-4 hours that offers additional income. My expertise in customer support ensures high-quality interactions, making me an asset to any team.

  • How to contact

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