Years of experience: 9

Appointment SetterCustomer Retention SpecialistOffice AssistantBanking OperationsOffice AdministratorCrypto

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Jeanneil's Career Path
HR Admin AssistantDec. 2024 -
Sep. 2025
CoinClan OÜHR Admin Assistant
PhilippinesKey Achievements: Document Management: * Standardized HR Master & Active Folders, enhancing organization & accessibility. * Implemented due diligence checklists, streamlining KYC compliance. Systems & Organization: * Developed a comprehensive employee tools & access tracking system on Lark Base, with departmental & company-wide views. * Created a company-wide calendar for holidays, birthdays,...
Customer Service and Trade Management Shift LeadOct. 2023 -
Present
CoinClan OÜCustomer Service and Trade Management Shift Lead
As a proactive Shift Lead, I've managed trade operations while shaping team efficiency and fostering continuous improvement. Here's a concise overview: 1. Shift Planning and Dashboard Creation: - Developed a comprehensive Shift Plan using Lark, streamlining task allocation. - Created a dashboard for critical task completion. 2. Seamless Handover and Communication: - Executed smooth handovers ...
Compliance Officer TraineeJul. 2023 -
Aug. 2023
CoinClan OÜCompliance Officer Trainee
Engaged in comprehensive Compliance Officer Training, I developed expertise in critical areas of regulatory compliance and client verification, enhancing the company's integrity and operational security. Training Highlights: - Enhanced Due Diligence (EDD) & Ongoing Due Diligence (ODD): Mastered the review of client documentation to assess the source of funds, delivering detailed reports and u...

Jeanneil's Posts

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    How I can help you

    Streamlined trade workflows and verification by restructuring tasks and enhancing shift coordination. Boosted EDD processing by bridging gaps between support and compliance, proposing CRM automation. Prevented losses through precise payment matching and fraud risk identification.

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    People I am looking for

    • High-volume crypto trade operations • Insurance sales and client acquisition growth • Payroll processing and financial reporting • Import/export documentation and customs support • Technical and billing customer support

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    Experience & Cases

    • Managed financial transactions and compliance reviews • Resolved billing and payment concerns • Conducted KYC and fraud risk assessments • Diagnosed and escalated technical issues • Focused on root cause analysis and clear communication

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    How to contact

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