Years of experience: 21

United StatesHRCall CenterCustomer Support RepresentativeSupport SpecialistCall Center Supervisor

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Tonya's Career Path
Branch Manager, Reserve SeparationsMar. 2024 -
Present
Hq ArpcBranch Manager, Reserve Separations
Aurora, Colorado, United States
Branch Manager, OperationsNov. 2022 -
Mar. 2024
Hq ArpcBranch Manager, Operations
Aurora, Colorado, United StatesCreated phone center tracking, managed workflow queue, tested user stories, managed system access, catch all for leadership
Branch Manager, Outbound RetirementsJan. 2021 -
Nov. 2022
Hq ArpcBranch Manager, Outbound Retirements
Aurora, Colorado, United StatesCreated templates for batch printing, processed and mailed out retirement artifacts to veterans