Years of experience: 11
CopywritingContent WriterProofreaderEditor
Trust Score
Exceptionally trusted; proven professional excellence.
Edward's Career Path
Nov. 2022 -Present
TouchNet, A Global Payments CompanySenior Technical Writer
Lenexa, Kansas, United StatesSenior technical writer reviewing, updating and creating procedures & processes for client-facing portals. [Contract employee Nov 2022-May 2023; FTE May 2023-present]
1. Creating and updating documentation for higher education payment software suites and associated hardware.
2. Member of a technical writing team revamping publishing standards.
Oct. 2021 -Sep. 2022
bpTechnical Writer
Technical writer via Apex Systems reviewing, updating and creating procedures & processes for internal and client-facing portals. 1. Revamped and updated ADO wikis for three separate groups.
2. Restyled and updated SharePoint sites for two different groups.
3. Migrated documents from Microsoft Teams to ADO and/or SharePoint as needed.
4. Created and revised process flows for specific products...
Jul. 2020 -Aug. 2021
Viracor Eurofins BioPharma ServicesTechnical Writer
Lees Summit, Missouri, United StatesTechnical Writer via Apex Systems creating and organizing internal network project documentation. 1. Admin of a local document repository on Media Lab and Microsoft Teams. 2. Member of a team revamping trouble ticket processes & procedures. 3. Responsible for coordinating documentation between several discrete business entities. 4. Member of an international committee reviewing and updating g...