Years of experience: 9

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Exceptionally trusted; proven professional excellence.

80%
Madeleine's Career Path
Environment of Care Program Coordinator llOct. 2024 -
Present
Medical University of South CarolinaEnvironment of Care Program Coordinator ll
Charleston, South Carolina, United States
Patient Experience ManagerFeb. 2023 -
Oct. 2024
Crothall HealthcarePatient Experience Manager
Medical University of South CarolinaCollaborated with multi-disciplinary staff to improve overall patient care and response times. Maintained accurate records of patient feedback in order to track trends and identify areas for improvement. Facilitated meetings between hospital leadership and front-line staff to discuss opportunities for enhancing the patient experience. Monitored performance metrics related to patient satisfact...
Compliance Program CoordinatorSep. 2021 -
Feb. 2023
Columbia, South Carolina Metropolitan AreaLead my team in managing, coordinating, and executing regulatory compliance in accordance with State Regulation for over 200 sites Analyze high risk reports by dollar volume to determine the possibility of fraudulent abuse by a vendor.

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