Years of experience: 7

Call Center TrainerCall CenterSupport SpecialistITTechnical Support AgentQA Engineer

Trusted by top professionals

  • RA
    Rawda AHMAT
    Product Manager
    Verified
    I had the pleasure of working with Haroun HAROUN AHMAT in the financial services sector, and I can confidently say he was not only highly effective in his role but also a genuine pleasure to work with...

Trust Score

Exceptionally trusted; proven professional excellence.

100%
Haroun's Career Path
Vice President Apps Support Tech Lead Analyst Nov. 2023 -
Present
CitiVice President Apps Support Tech Lead Analyst
Paris, Île-de-France, FranceEquity Risk Management applications, risk exposure and P&L
Senior Application Support EngineerAug. 2021 -
Nov. 2023
Crédit Agricole CIBSenior Application Support Engineer
Montrouge, Île-de-France, France
Application Support EngineerJul. 2020 -
Aug. 2021
Helvetia FranceApplication Support Engineer
Le Havre, Normandy, FranceProvide user support, specially point of contact of London team Manage requests for changes or corrections to business applications Manage application testing on maintenance or project deployments: take part in the business user testing, guide and assist business users; Contribute to quality of IT deliverables; Collecting, analysing business needs and assessing their feasibility in collaborat...

Haroun's Posts

  • How I can help you

    I streamline application support, user requests, incident, problem, and change management. My edge: process reviews, ensuring the delivered user value matches or exceeds expectations.

  • People I am looking for

    Seeking partnerships with: - Citi - Credit Agricole CIB - Helvetia - BNP Paribas

  • Experience & Cases

    Key achievements: - Deployed new support for Citi's trading desk - Led a 6-member team at Credit Agricole CIB during system migration. Previous clients: Focused on complex financial industry projects.

  • How to contact

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