Years of experience: 13

Sales & BizDevCustomer ServiceCustomer Success ManagerCase ManagerChat SupportCustomer Care Specialist

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Archel's Career Path
Team Leader-Non VoiceAug. 2019 -
Jul. 2023
RingCentralTeam Leader-Non Voice
Primary Job Responsibilities: • Coach, motivate, and influence to reach their metrics • Thrive in a high-transaction, high volume, chat environment • Lead and supervise teams to work under tight deadlines • Build and enhance customer relationships • Train staff on company processes, policies, and procedures • Identify needs for and drive process improvements • Delegate authority and responsib...
Tier 2 / SMEJan. 2018 -
Aug. 2019
RingCentralTier 2 / SME
Primary Job Responsibilities: •Reviewed support requests received by phone or email from customers or Tier 1 agents, ensuring thorough evaluation • Assessed the nature of issues, including their reproducibility and remediation steps undertaken •Conducted continued troubleshooting, which involved inspecting devices, smartphones, operating systems, configurations, network router setups, or qual...
Technical Support Representative/Chat SupportJun. 2015 -
Jan. 2018
RingCentralTechnical Support Representative/Chat Support
Philippines• Assisted customers with RingCentral account setup, onboarding, and user configurations to ensure smooth platform adoption • Guided users through basic and advanced troubleshooting including company greetings, call forwarding, group setup, and custom call flows • Provisioned and integrated IP phones into the RingCentral telephony system, ensuring seamless connectivity • Supported third-party...

Archel's Posts

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    How I can help you

    • Streamlined account setup and onboarding for efficient platform use. • Expert guidance on troubleshooting, custom call flows, and configurations. • Integrated IP phones with seamless connectivity to enhance communication. • Supported app integrations for improved productivity and satisfaction.

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    People I am looking for

    • Businesses using RingCentral platforms. • Clients seeking efficient telephony solutions. • Organizations needing expert support for seamless technology adoption.

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    Experience & Cases

    • Successfully set up accounts and crafted custom greetings. • Integrated IP phones for SaaS clients, ensuring streamlined communication.

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    How to contact

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    About myself

    Proficient in resolving networking issues and account setups, I excel in processing phone orders and porting numbers. Spearheaded improvements in chat hiring processes, ensuring team readiness and skill enhancement for optimal performance.

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    Job Description

    Seeking a role as a VoIP Voice Technician in the SaaS and UCaaS sectors, where I can leverage my technical support skills to enhance customer service experiences and drive satisfaction.

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    How to contact

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