Years of experience: 6

MalaysiaCommentatorCopywriterContent WriterMarketingSupport Specialist

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Arunkrish Thevar's Career Path
Customer Service AmbassadorSep. 2023 -
Present
Singapore PostCustomer Service Ambassador
Singapore, SingaporeAssists customer on calls and emails Assist customer on checking their item status via Tracking System Creating cases with CRM tools Escalate cases to relevant business unite whenever needed Manager Callbacks Reporting after Manager Callbacks Follow Up Escalated Cases Mentoring Newly Joined Agents for their Emails Coach New Agents on their calls Side By Side Mentoring for newly join Agent
Inbound Customer Service RepresentativeFeb. 2023 -
Sep. 2023
HPInbound Customer Service Representative
Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur, MalaysiaHandle Inbound calls, chats and email for HP Singapore customer who have issues after Post Sales under Webhelp ( HP SINGAPORE)
Property Management and Maintenance ExecutiveApr. 2022 -
Jan. 2023
GuestReady GroupProperty Management and Maintenance Executive
Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Arunkrish Thevar's Posts

  • How I can help you

    I manage customer inquiries and feedback across multiple channels. I support operations by monitoring performance and handling invoicing. I mentor agents and improve processes. I handle sales calls and manage escalations using CRM tools. I collaborate across teams and provide voice-over services.

  • People I am looking for

    Seeking businesses valuing customer relationships and operational efficiency. Ideal clients include e-commerce, tech, hospitality, logistics, or media sectors needing customer service or communication support. Open to voice-over collaborations for content and events. Aim to contribute meaningfully and create positive experiences.

  • Experience & Cases

    • Best Customer Service Agent award for performance • Mentored new agents, boosting team integration • Resolved complex cases at SingPost and Agoda • Supported HP Singapore customers at Webhelp • Handled escalations at SingPost Centre • Managed operations at GuestReady • Resolved order issues at Foodpanda • Processed orders at Singtel • Bartender at The Brewhouse • Writer for Social Pets Magazine • Interned at InterContinental Kuala Lumpu• Best Customer Service Agent award for performance • Mentored new agents, boosting team integration • Resolved complex cases at SingPost and Agoda • Supported HP Singapore customers at Webhelp • Handled escalations at SingPost Centre • Managed operations at GuestReady • Resolved order issues at Foodpanda • Processed orders at Singtel • Bartender at The Brewhouse • Writer for Social Pets Magazine • Interned at InterContinental Kuala Lumpu

  • How to contact

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