Years of experience: 11
Call CenterCustomer Support RepresentativeCustomer ServiceChat SupportLive ChatCustomer Care Specialist
Trust Score
Exceptionally trusted; proven professional excellence.
Melissa's Career Path
Apr. 2021 -Dec. 2024
Enterprise HoldingsMultichannel Coordinator
United StatesI respond to customer concerns, billing issues and general customer service requests over email and chat. While applying all of the experience I obtained on the phones I have transferred these skill into written form. I still maintain the high quality of service while handling different types of concerns.
Sep. 2013 -Dec. 2024
Enterprise HoldingsSupport Services Specialist
Charlotte, North Carolina, United StatesPhone Customer Service June 2020 - March 2021
Tour Support Services Representative April 2017 – March 2020
Email Customer Service Representative March 2015 – April 2017
Phone Customer Service Representative September 2013 – March 2015
Mutli Channel representative, Senior March 2021 - December 2024
Sep. 2013 -Dec. 2024
Enterprise HoldingsMulti Channel Senior Coordinator
United States