Years of experience: 11
ITCustomer ServiceData EntryAssistantAdministrative AssistantOffice Assistant
Trust Score
Exceptionally trusted; proven professional excellence.
Jill's Career Path
Sep. 2018 -Jun. 2022
KONE CorporationService Manager - End User Devices
Moline, IllinoisOversaw service management capabilities through service lifecycle for End User Platforms Team globally. Supervised service delivery and operations, encompassing workstations (software packaging and distribution, image management, and security), VDI, MDM, print solution, and directory services. Ramped up new service development activities and agreed KPIs to meet SLA requirements. Contributed t...
Mar. 2014 -Sep. 2018
T-Systems InternationalService Delivery Manager
Moline, ILOversaw contracted services provided to KONE North America. Member of core global leadership team to deliver services, focused on end-user support. Primary contact with KONE senior management, dealing with technology and overall service improvements. Managed relationships with Hewlett Packard, Iron Mountain, and Insight. Oversaw third-party technical support service supplier (NCR) and 10 empl...
Jun. 2011 -Mar. 2014
Hewlett PackardIT Site Coordinator
Moline, ILRan IT US-related activities at KONE locations. Set customer expectations and delivered to MSA agreement to increase client satisfaction. Oversaw communications, deliverables, project and resource management, and customer third party vendors. Managed large desktop refreshes throughout US for fleet of 2K+ assets.