Years of experience: 10

IT⚖️ LegalProduct ManagerProject ManagerTech SupportData Analyst

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Diamond's Career Path
Client AdvocateJul. 2024 -
Present
It's Just LunchClient Advocate
As a Client Advocate, I serve as the primary point of contact for clients, ensuring their needs and concerns are addressed promptly and effectively. My role involves advocating for client interests, resolving issues, and fostering strong relationships to maintain high levels of satisfaction and retention. Key Responsibilities: Client Support: Provide exceptional support to clients, addressing...
Enrollment SpecialistMay. 2016 -
Feb. 2022
Laureate Online EducationEnrollment Specialist
Columbia, MD Contribute to the growth of the business and to new student enrollments by assessing potential applicants, building rapport, and providing a positive student experience, while determining if they are qualified to apply and enroll in various academic programs. Record management and data entry Managed and aided in process implementation. Flexible to fast-paced and always-changing systems Receiv...
Administrative AssistantNov. 2013 -
May. 2015
Salisbury UniversityAdministrative Assistant
Salisbury, MarylandKept office organized to increase production and fluidity Selected to increase productivity and ease transition of interim Supervisor Created effective file management in order for Supervisors to have easier access Provided excellent customer service to faculty, staff, students, and contractors Up kept and revised system to maintain over 50 out sourcing contracts

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