Years of experience: 13

EgyptMarketingHelp Desk SupportChat SupportCustomer Care SpecialistCommunity Manager

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Khaled's Career Path
Service Quality, Risk and Compliance Specialist IIJul. 2023 -
Present
UberService Quality, Risk and Compliance Specialist II
Cairo, Egypt
Social media account executiveJul. 2022 -
Present
UberSocial media account executive
Cairo, EgyptResponsibilities include: Engaging with the customers through innovative and engaging content. Promote brand focused messages. Works with other departments to develop a social media timelines coinciding with new product releases. Managing all company’s social media accounts. Supporting customers with any issue they were facing with their profiles and applications. Achievements: December’s top...
Quality Assurance SpecialistFeb. 2022 -
Jun. 2022
WebhelpQuality Assurance Specialist
Cairo, EgyptResponsibilities include: Maintain and develop internal support and call center quality standards. Review a subset of support agents’ conversations (calls, emails, chat, etc). Assess support interactions based on internal standards. Accompany evaluations with meaningful and constructive feedback. Discuss and explain feedback with agents in regular meetings. Analyze all customer service metric...

Khaled's Posts

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    About myself

    With over a decade of experience, I excel in Contact Centers, People Management, and HR. My career is marked by numerous achievements, consistently adding value and exceeding expectations in every role, from customer support to moderation.

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    Job Description

    Seeking a leadership role in customer support, where I can leverage my extensive experience and skills to guide teams to success, ensuring exceptional service and operational excellence.

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    How to contact

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    How I can help you

    Engage with customers using creative content. Promote brand messages. Collaborate for social media timelines. Manage social media accounts. Support profile and app issues.

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    People I am looking for

    Looking for clients like: - Uber - Careem - DiDi - Brimore - VWN

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    Experience & Cases

    Achievements include: - Reviewed risk and compliance requests Previous clients: - Start-ups

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    How to contact

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