Years of experience: 10
Tech SupportSystem AnalystIT
Trust Score
Exceptionally trusted; proven professional excellence.
Oshuwa's Career Path
Oct. 2023 -Present
University of PennsylvaniaInformation Technology Support Specialist - Executive Support
Philadelphia, Pennsylvania, United States•Ensures a positive customer support experience
•Supports and train VIP and Executive clients on the use of new software and hardware technologies
•Contributes to Knowledge management tools (i.e. utilizing Copilot, creating Knowledge Base articles, etc.)
•Provides excellent customer service while exercising informed judgement and confidentiality when working with VIP and Executive clients
•Pe...
Jan. 2022 -Oct. 2023
GopuffIT Operations Analyst
Remote•Acted as a point of escalation to the engineering team
•Provided a high level of support and customer service to internal staff throughout the company
•Troubleshot and resolved remote hardware, software, and network issues
•Curated and maintained accurate documentation in ServiceNow and other internal Knowledge Base repositories
Oct. 2021 -Jan. 2022
VanguardMac Systems Engineer
•Monitored, troubleshot, and installed software/tools on Mac and Windows PCs
•Facilitated the installation and troubleshooting of MacOS devices via Jamf Pro and Jamf Remote
•Supported clients remotely through email, phone and the ServiceNow ticketing system
•Created and processed Helpdesk tickets while appropriately prioritizing and escalating issues