Years of experience: 19
Customer ServiceHelp Desk SupportMedicalData EntryCase ManagerClient Relations Specialist
Trusted by top professionals
Trust Score
Exceptionally trusted; proven professional excellence.
Kathleen's Career Path
Jan. 2022 -Present
BayCare Health SystemCase Management Assistant
United States
Apr. 2016 -Apr. 2019
BayCare Health SystemRegional Member Professional Practice Council
May. 2005 -Mar. 2015
St. Joseph's HospitalEmergency Room Patient Advocate
Tampa/St. Petersburg, Florida AreaAct as liaison between emergency room patients, physicians, staff, and family. Provide support, information, and clarification of hospital policy and procedure. Assure patient and family needs are met, directly addressing questions, concerns, and complaints. De-escalate patients and visitors in high stress and trauma situations. Work independently handling multiple tasks with efficiency and p...