Years of experience: 17
Call CenterITSolution IntegratorTechnical Support AgentCustomer ServiceHelp Desk Support
Trust Score
Exceptionally trusted; proven professional excellence.
Tana's Career Path
Jan. 2024 -Apr. 2025
NXTsoft (now Kinective)Manager, Professional Services
Brentwood, California, United StatesAs Manager of Professional Services at KINECTIVE, I lead a high-performing team responsible for delivering complex software implementations for financial institutions nationwide. I oversee advanced data conversion, system integrations, and process automation initiatives that drive client value and long-term platform adoption. My role involves strategic planning, cross-functional collaboration...
Apr. 2019 -Dec. 2023
NXTsoft (now Kinective)Business Data Consultant / Data Analyst
Birmingham, Alabama AreaLeading consultant for advanced data connectivity FinTech clients. Coordinates with tech teams to optimize data conversion strategies. Monitors issues and events through SalesForce ticketing system. Manages internal and external communications. Coordinates workload diversity and complexity assignments.
May. 2016 -Jul. 2017
NCP SolutionsImplementation Specialist Project Manager
Birmingham, Alabama AreaDeveloped comprehensive project plans, managed multiple projects, created project proficient strategies. Managed communications meetings with clients, departmental managers, developers, business analysts, and third party vendors.