Years of experience: 8

United StatesStartup FounderITSales & BizDevConsultingBusiness Owner

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Kristine's Career Path
Project Manager - Special Projects TeamJul. 2021 -
Present
Johnson Health Tech North AmericaProject Manager - Special Projects Team
• Spearheaded hiring and onboarding for the Special Projects & Escalations Team, enhancing team performance. • Mentored team members, guiding them towards future project management roles and career growth. • Implemented automation strategies to streamline operations, resulting in improved efficiency and reduced costs.
Customer Technical Support Supervisor Apr. 2021 -
Jul. 2021
Johnson Health Tech North AmericaCustomer Technical Support Supervisor
United States• Supervised and mentored a team of 40+ agents and multiple team leads to enhance performance. • Produced detailed weekly and monthly KPI reports for directors and executives, driving strategic decision-making. • Conducted regular coaching sessions to promote skill enhancement and goal attainment among team members. • Streamlined standard operating procedures, optimizing resource utilization ...
E-commerce Team LeadOct. 2019 -
Apr. 2021
Johnson Health Tech North AmericaE-commerce Team Lead
• Led the resolution of escalated customer issues, enhancing satisfaction and loyalty. • Mentored and developed a team of remote e-commerce CX agents to handle unprecedented volume during a pandemic • Processed SAP sales orders and managed credit/debit memo requests efficiently. • Collaborated with logistics and various departments to streamline SOPs, improving operational efficiency.

Kristine's Posts

  • How I can help you

    I tackle a variety of projects: - Change organization - Customer-facing recalls - Consumer safety - Integration projects My strengths: - Extensive project management experience - Entrepreneurial mindset

  • People I am looking for

    Seeking collaboration with: - Any customer - Flexible project scopes - Organizations needing efficient solutions - Teams valuing proactive management

  • Experience & Cases

    Key achievements: - Led a 13,000-unit recall in 9 weeks, exceeding expectations - Reduced rework tickets by 60% with overseas collaboration - Managed software deployment to 10,000+ consoles, ensuring smooth operations

  • How to contact

No responses yet
0