Years of experience: 12
AssistantHRMarketingData EntryCall CenterCustomer Service
Trust Score
Exceptionally trusted; proven professional excellence.
Reanna's Career Path
Dec. 2021 -Present
Mercedes-Benz USAAlternate Sales Channel Liaison
Sandy Springs, Georgia, United StatesPromote sales in support of target objectives and enhance department and ASC brand image by recommending, developing and overseeing communication and implementation of the various Alternate Sales Channels (ASC) programs. Develop and manage ASC program communications including but not limited to: drafting content for approval and updating retail and internal websites, newsletters and announcem...
Jun. 2021 -Dec. 2021
Mercedes-Benz USAAlternate Sales Channel Coordinator
Sandy Springs, Georgia, United StatesServe as the primary coordinator and sales support for dealership, customer, regional and internal stakeholders, for all questions and coordination as it relates to all Alternate Sales Channels. Provide internal and external customers with contact, process and important information to order and deliver vehicles through these programs through our dealerships and/or internally Responsible for t...
Oct. 2018 -Jun. 2021
Mercedes-Benz USARoadside Agent
Sandy Springs, GADelightfully handle all inbound customer inquiries into the CAC including but not limited to the following: Roadside Assistance, Customer Care, Product/Service inquires, Roadside program guideline inquiries. • Accurately document and update customer/vehicle information and complete recording of customer contact with corrections/updates as required. • Interact with dealer personnel/ third part...