Years of experience: 23
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Exceptionally trusted; proven professional excellence.
Kelly's Career Path
Jul. 2017 -Present
Simcoe County District School BoardCertified Network Technician
Barrie, Ontario Canada- Multi-device Operations & Security: Manage systems administration and inventory for five schools, ensuring secure and uninterrupted IT functionality.
- System Performance: Execute routine maintenance and repairs to extend equipment lifespan and proactively minimize downtime.
- Asset Management: Maintain detailed inventory records that streamline asset tracking and overall system management....
Jan. 2017 -Jul. 2017
Burkitt Computer Corporation (BCCORP)Customer Support Analyst, W5 Platform
Barrie, Ontario Canada- Gathered Requirements: Collaborated with developers and end-users to collect and document functional requirements for software upgrades and feature enhancements.
- Issue Diagnosis: Diagnosed software issues and compiled detailed reports to facilitate prompt resolution by the development team.
- Adaptation Analysis: Identified W5 adaptation requirements aligned with evolving client business ...
Sep. 2015 -Dec. 2015
RBCTechnical Systems Analyst Intern - Enterprise & International Applications
Financial Drive, Mississauga, ON- Change Management: Played a key role in change-management processes by ensuring component reusability, secure data sharing, and overall system integrity.
- Technical Specifications: Developed comprehensive build requests and technical specifications that aligned with project objectives and documentation standards.
- Quality Reviews: Participated in walk-through reviews of technical specific...