Years of experience: 15
HRConsultingEducation🏐 SportsHead HunterCall Center
Trust Score
Exceptionally trusted; proven professional excellence.
Esteban's Career Path
Nov. 2009 -Present
HPOperations Manager
HerediaResponsibilities:
• Drive Customer Experience/Work Force: Prioritize Close-loop deployment and effectiveness on customer different metrics. • Collaborate and drive digital learning solutions to deliver agent experience. In hybrid operating model
• Maintained team efficiency by strategically delegating daily activities, monitoring output and rewarding positive contributions.
• Applied strong l...
Oct. 2009 -May. 2010
HPTechnical Support Team Lead
Costa RicaResponsibilities:
• Monitored network performance and provided network performance statistical reports for both real-time and historical measurements.
• Distributed individual assignments to team members and monitored progress against production timetables.
• Reviewed daily requirements and forecasts and delegated work for optimal coverage.
• Designed strategic plan for component development ...