Years of experience: 15

HRConsultingEducationšŸ SportsHead HunterCall Center

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Esteban's Career Path
Operations ManagerNov. 2009 -
Present
HPOperations Manager
HerediaResponsibilities: ā€¢ Drive Customer Experience/Work Force: Prioritize Close-loop deployment and effectiveness on customer different metrics. ā€¢ Collaborate and drive digital learning solutions to deliver agent experience. In hybrid operating model ā€¢ Maintained team efficiency by strategically delegating daily activities, monitoring output and rewarding positive contributions. ā€¢ Applied strong l...
Technical Support Team LeadOct. 2009 -
May. 2010
HPTechnical Support Team Lead
Costa RicaResponsibilities: ā€¢ Monitored network performance and provided network performance statistical reports for both real-time and historical measurements. ā€¢ Distributed individual assignments to team members and monitored progress against production timetables. ā€¢ Reviewed daily requirements and forecasts and delegated work for optimal coverage. ā€¢ Designed strategic plan for component development ...

Esteban's Posts

  • How I can help you

    I enhance lead generation, team growth, and efficiency. I identify market opportunities, build high-performing teams, and improve workflows. My strategic approach focuses on leadership and stakeholder relationships to drive sustainable growth.

  • People I am looking for

    Seeking clients valuing experience and proactive approaches. Open to any industry or client size. Proven track record with internal teams at HP and Amazon. Focused on delivering measurable results and fostering partnerships.

  • Experience & Cases

    Achievements: - Improved customer satisfaction by 25% at HP. - Enhanced efficiency by 15% managing 200+ employees. - Boosted productivity by 20% at Amazon. - Reduced resolution times by 30% with optimized workflows.

  • How to contact

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