Years of experience: 7
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Trust Score
Highly reliable; strong professional involvement.
Ulianna's Career Path
Apr. 2024 -Present
Salem Clinic, P.C.Patient Service Team Lead
Compassionate and results-driven team lead in call center operations, dedicated to enhancing patient experience and optimizing workflow efficiency. Skilled in employee motivation, performance management, and process improvement, with a strong focus on delivering high-quality patient support. Passionate about fostering a positive team culture, driving engagement, and implementing strategic sol...
Sep. 2021 -Mar. 2024
Salem Clinic, P.C.Patient Service Administrative Float
Trained in all departments, providing patient care, scheduling appointments, training new hires, and provided administrative assistance to team leads.
Mar. 2018 -Aug. 2021
Salem Clinic, P.C.Unassigned Float
My primary task was checking in, scheduling, and canceling appointments in person and on phones for patients while being HIPAA compliant, in various departments, working a very flexible schedule.