Years of experience: 19

CopywritingITC-level ExecutiveCustomer ServiceConsultingCustomer Success Manager

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Mike's Career Path
Director, Games IT Services & Regional Manager of End User Services AmericasJan. 2022 -
Present
Lionbridge TechnologiesDirector, Games IT Services & Regional Manager of End User Services Americas
Spartanburg, South Carolina, United StatesLead a team of 29, with 3 direct reports, responsible for developing and implementing a new global IT support organization. • Plan and deliver a roadmap for my organization both technically and from a people management perspective. • Oversee both pre- and post-sales customer engagement to ensure we are meeting our agreed upon objectives.
Regional IT ManagerJan. 2021 -
Jan. 2022
PlasmanRegional IT Manager
Greer, SCLed a team of 7 across 3 sites (SC, TN and AL) to rebuild and maintain infrastructure and systems to meet our demanding customers' high-availability requirements. This included managing a $780K departmental budget. • Conducted multiple concurrent projects including product launches, ERP Transition and M&A activities. • Supported Office 365 Tenant and AD migrations, SAP implementation, and mig...
IT ManagerJan. 2019 -
Jan. 2021
Yanfeng Automotive InteriorsIT Manager
Fountain Inn, South CarolinaProvided hands-on leadership for a team of 8 to rebuild an outdated IT organization and its infrastructure to meet our demanding customers' high-availability requirements. Led multiple concurrent projects including product launches, infrastructure and greenfield sites, and system development for JIT and JIS deliveries.