Years of experience: 18

ITDocument ProcessorData EntryFinanceDatabase DeveloperData Entry Specialist

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Jasmine's Career Path
Mortgage Loan Officer NMLS# 2384100Dec. 2022 -
Present
Nexa Mortgage, LLC.Mortgage Loan Officer NMLS# 2384100
Chandler, Arizona, United StatesEstablish strong relationships with realtors, builders, developers, CPAs, and financial planners Gain applicable expertise in local and national real estate markets Negotiate ideal prices, terms, and conditions for home mortgages Address any problems that may arise during loan application process Coordinate customer interactions with all parties involved in making a loan Guide customers throu...
Supervisor Workforce Management Nov. 2018 -
Oct. 2022
Public Consulting GroupSupervisor Workforce Management
Phoenix, Arizona AreaIdentify and develop process improvements and efficiencies, training and process documentation. Perform budget analysis through short-term and long-term forecasting techniques. Develop and maintain current and new IVR call routing. Serve as a liaison between carrier and CCaaS Provider. Provide system support and troubleshooting Implemented Verint workforce management tool from scratch with up...
REALTOR®Apr. 2016 -
Present
eXp RealtyREALTOR®
Peoria, AZHelp clients determine the value of property they want to sell Provide tips to sellers to help stage property in order to appeal to buyers Advertise listed property to other realtors and potential buyers Attend listing appointments and show properties Schedule showings and host open house events so potential buyers can view the property Negotiate contracts with buyers and/or agents acting on ...

Jasmine's Posts

  • How I can help you

    Conduct comprehensive analysis of your staffing and IVR routing. Review scheduling, time-off, call queues, and budget. Identify inefficiencies and gaps. Provide actionable recommendations for enhanced efficiency.

  • People I am looking for

    Seeking clients with experience in inbound call centers. Open to collaborations with similar organizations.

  • Experience & Cases

    Redesigned mid-sized enterprise operations. Achieved 25% reduction in call handling time. Boosted staff productivity by 15%. Conducted staffing forecasts for budget analysis. Worked with small businesses, startups, and SMEs.

  • How to contact

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