How I can help you

Managing end-to-end service desk projects Analyzing and optimizing support processes Monitoring quality and implementing improvement plans Training and mentoring service desk agents and SMEs Creating and refining knowledge base articles and SOPs Improving and maintaining SLAs

People I am looking for

I’d like to connect with IT leaders, service delivery managers, and project managers looking to improve their support operations. I’m also interested in networking with professionals in process improvement, ITSM, and people management. Additionally, I’d love introductions to comp

Experience & Cases

Progressed from Service Desk Agent to Project Lead, improving processes, quality, and team performance. Led initiatives that boosted FCR, reduced backlogs & raised user satisfaction. I bring hands-on ITSM experience and a results-driven mindset to every project.

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