Years of experience: 15

Call CenterCustomer Support RepresentativeSupport SpecialistITSolution IntegratorTechnical Support Agent

Trust Score

Exceptionally trusted; proven professional excellence.

80%
CHARLES's Career Path
Tech Support ConsultantNov. 2020 -
Present
RewardfulTech Support Consultant
Philippines
Integration SpecialistOct. 2012 -
Aug. 2020
MyWiFi NetworksIntegration Specialist
- Provided SaaS technical support to the start-up company that contributed to their growth as KPI were always maintained for the satisfaction of the company's customer base. - Implemented multi-role responsibilities such as virtual assistance for the CEO, accounts management for customers, and backend finance-related tasks. - Built the company's knowledgebase from the ground up and maintained...
University Research AssistantMar. 2012 -
Jul. 2012
University of the Philippines DilimanUniversity Research Assistant
Diliman, Quezon City, Philippines- Successfully implemented field trials for the developed Tilapia vaccine at Agoncillo, Batangas, Philippines - Successfully implemented the designated laboratory trials of the vaccine. - Coordinated the timely procurement of laboratory supplies and performed the required duties and responsibilities in maintining an active science research laboratory.

CHARLES's Posts

  • About myself

    With over 5 years of experience in technical support, I excel in analyzing and documenting technical issues. Skilled in SQL, API endpoints, webhooks, and reading code, I consistently maintained a 90%-95% customer satisfaction rate and enhanced SaaS platform efficiency.

  • Job Description

    I am seeking a role as a technical support or SaaS onboarding specialist, focusing on enhancing user experience and integration processes for SaaS platforms. My goal is to leverage my expertise to drive seamless onboarding and effective technical support.

  • How to contact

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  • How I can help you

    • Onboard and guide new users on their platform • Provide technical support for SaaS providers • Handle daily tech inquiries • Gather and review client requirements • Offer technical insights for platform setup

  • People I am looking for

    - SaaS platforms - eCommerce sites

  • Experience & Cases

    • Supported SaaS firms with integration • Expert in onboarding solutions • Worked with leading SaaS companies

  • How to contact

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